Privacy Policy

Privacy Notice - Art. 13 GDPR (EU Reg. 2016/679)

1. Data Controller

The Data Controller is Hotel Glocal Torbole, Via Strada Granda 68, 38069 Torbole sul Garda (TN), Italy.
Email: info@glocaltorbole.it | Phone: +39 0464 506209

2. Data Collected

• Browsing Data: IP address, browser type, pages visited, time of access
• Voluntarily Provided Data: first name, last name, email, telephone, dates of stay
• Cookies: technical cookies and, upon consent, analytical cookies (see Cookie Policy)

3. Purpose of Processing

• Reservation and stay management
• Service communications (confirmations, information)
• Marketing (subject to consent): newsletters and promotional offers
• Legal requirements: guest registration, tax regulations
• Anonymous statistical analysis to improve service

4. Legal Basis

• Art. 6(1)(b) GDPR: contractual performance (reservations)
• Art. 6(1)(a) GDPR: consent (marketing, cookies)
• Art. 6(1)(c) GDPR: legal obligations
• Art. 6(1)(f) GDPR: legitimate interest (security)

5. Recipients of Data

IT and hosting providers, web analytics services (Google Analytics), competent authorities, booking management partners. No extra-EU transfers without standard contractual clauses.

6. Retention Period

• Reservation Data: 10 years (tax obligations)
• Browsing Data: 24 months
• Marketing Data: until consent is revoked

7. Rights of the Data Subject (Art. 15-22 GDPR)

Access, rectification, erasure (right to be forgotten), limitation, portability, objection, revocation of consent.

To exercise your rights: info@glocaltorbole.it

Complaints to the Data Protection Authority (www.garanteprivacy.it).

Last update: March 2026