Privacy Policy

1. Data Controller

The Data Controller is Hotel Glocal Torbole, located at Via Lungolago Conca d'Oro 11, 38069 Torbole sul Garda (TN), Italy.

Email: info@glocaltorbole.com

Phone: +39 0464 505180

2. Personal Data Collected

We collect the following personal data:

- Contact data: name, surname, email address, phone number

- Booking data: stay dates, room preferences, number of guests

- Browsing data: IP address, browser type, pages visited, cookies (see Cookie Policy)

- Data voluntarily provided through the contact form

3. Purpose of Processing

Personal data is processed for the following purposes:

- Managing information requests and bookings

- Sending communications related to your stay

- Compliance with legal and tax obligations

- Improving services and user experience on the website

- Sending newsletters and promotional communications (only with explicit consent)

- Anonymous statistical analysis of web traffic

4. Legal Basis

Data processing is based on:

- Contract performance: for managing bookings and stays

- Consent: for sending promotional communications and using non-essential cookies

- Legal obligation: to comply with tax and regulatory requirements

- Legitimate interest: for service improvement and website security

5. Data Retention

Personal data is retained for the time necessary to achieve the purposes for which it was collected:

- Booking data: 10 years (tax obligations)

- Marketing contact data: until consent is withdrawn

- Browsing data: 26 months

6. Cookies

The website uses technical cookies necessary for operation and, with consent, analytical and marketing cookies. For detailed information, please see our Cookie Policy.

7. Data Sharing

Personal data may be shared with:

- IT and hosting service providers

- Booking platforms (5 Stelle Booking Engine)

- Google Analytics (anonymized data)

- Competent authorities if required by law

Data is not transferred outside the European Economic Area without adequate safeguards.

8. Your Rights

Under EU Regulation 2016/679 (GDPR), you have the right to:

- Access your personal data

- Rectify inaccurate or incomplete data

- Erase your data (right to be forgotten)

- Restrict processing

- Data portability

- Object to processing

- Withdraw consent at any time

- Lodge a complaint with the Data Protection Authority

9. DPO Contact

To exercise your rights or for any questions regarding personal data processing, contact:

Email: info@glocaltorbole.com

Address: Hotel Glocal Torbole, Via Lungolago Conca d'Oro 11, 38069 Torbole sul Garda (TN), Italy